HAPPY WITH RAPID BAY, N.L. – Finally is blurred sight for passengers spent 16 hours grueling on a plane home on tarmac at Bay & # 39; Happy Valley-Goose frigid, NL, though passengers left frustrated with experience and wonder why took so time to get help.
"You're cold, tired, you're hungry," said Sonjay Dutt, a professional wrestler who was traveling to an event in China.
"I traveled a lot of work on & # 39; weekly basis for the past almost 20 years, and never experienced anything like this."
United Flight 179 from Newark, N.J., was diverted to Hong Kong in Airport & # 39; Goose Bay Saturday evening after passengers experience a medical emergency, according to speakers & # 39; United Airlines Natalie Noonan.
She said that after the passenger was removed from the aircraft and taken to hospital, mechanical issue with the aircraft door kept the plane from taking. Noonan believes that the door could not be closed because that & # 39; likely frozen in the wintry temperatures.
Noonan said the passengers could not climb out of an airplane because there was no border officers working at night.
As the hours were, Dutt said that there was little communication between the airline and the 250 passengers stuck on the plane, made in uncomfortable cold as temperatures outside dropped to almost -30 C.
It kronronika his experience on social media, photos and Seaman in United-labeled & # 39; several posts.
"F & # 39; you move one point with the punches. You're at their mercy," he said in & # 39; telephone interview. "You're just hoping that they can communicate with you in an honest way possible, and I feel that has not been done."
Dutt said the food started to decrease, but after about 10 hours, officials delivered food from Tim Hortons passengers, and some people have been in the customs area of & # 39; airport to pull feet.
The mechanics arrived late on Sunday morning and tried to fix the door while the passengers were still on board. When the repair of the door was a long process, the tired travelers were conducted to plan & # 39; escape, supposed to leave for Newark late afternoon afternoon.
Dutt said he frequent fliers with the airline and will seek answers as it comes back.
"This is unacceptable at all," he said.
In response, Noonan said the company did "all it could" to ensure that passengers were comfortable as possible & # 39; is.
The UN official will greet passengers upon their arrival in Newark, said, and will provide compensation – including refunds and vouchers – after their ordeal.
"We absolutely understand the frustration. It is a very unique situation" she said.
"The airport landing was not yet equipped to handle all those who were coming."
The Airport & # 39; Goose Bay could not be reached for comment Sunday.