Flair Airlines apologized to a situation International Airport & # 39; Vancouver pilot regard calls to the police to deal with frustrated passengers at the door, some of them had been waiting 14 hours before their flight was eventually canceled.
The flight & # 39; flair, scheduled to leave at & # 39; noon on Tuesday, has been delayed repeatedly because of issues & # 39; maintenance before being canceled in & # 39; around midnight.
The RCMP officers arrived at the door after 11:00 p.m. and explain the options & # 39; booking and accommodation to passengers, according to the RCMP, and customer flair to ffilmet part of the meeting.
Passengers talk online
Caroline Tess, who sent the video on Facebook, criticism of the use of police to communicate lines & # 39; airline passengers and says that while some passengers were rude to airline staff air in desk door, none of them was a threat.
"Of course people are upset, but I never use the word aggressive or say that they were & # 39; danger or anything," said Tess f & # 39; interview. "One woman missed the funeral & # 39; her brother. Another missed court appearance. Only really distraught."
The RCMP, which had officers at the airport around the clock, said he was responding to a call & # 39; disorder door. Several officials mentioned the passenger concerns and "offered information and had some advice", said the spokesman of the RCMP These Roberts.
Pilot called police
Pillar & # 39; Flair called the RCMP in late Tuesday night, but did not require officials to remove choices flight or hotel booking, Flair said spokeswoman Julie Rempel.
"Never before … They just decided to take control of the messages and information to ensure that everyone remains & # 39; calm," she said. "There was absolutely no demand for them to deliver messages & # 39; customer service & # 39; any kind.
"We do everything right? Probably not. But absolutely acknowledge this and ask apologize for that," she said. The airline "is looking at how you & # 39; best manage the situation in the future", added.
The passenger rights claim that Gabor Lukacs – who was hired as a consultant for this month flair – called the "obvious" incident and said police must steer civil disputes between passengers and airlines.
"They assume the role of agents & # 39; flair usually assume," said Lukacs. "The police officers have m & # 39; peaceful passengers should be required, unless the passenger is not & # 39; threats, unless the passenger is not violent."
Flair said that passengers full refunds or helped ktiebhom other flights later in the week. It also provides rooms & # 39; hotel, vouchers & # 39; issued meals and is in the process of offering credit & # 39; & # 39 travel; $ 200 in the future, said the aircraft.
Video shows confrontation
In the video, passengers seem to lay their frustrations for three RCMP officers.
"I have I get home. I have work that I do at trial & # 39; & # 39 morning, tomorrow. I've here at 10 a.m.'ve made other arrangements," said one woman. "And I'm sorry, m & # 39; have to represent them. Flair Air should be here talking with us about it."
The policy of treating right flair states that "irregularity in the schedule" that lasts longer than eight hours oblige low-cost carrier to provide housing in & # 39; hotel overnight for passengers who do not live in the city.
"Eight hours came and went … hours ago," said one passenger in the video. "I'll tell you something, if I in your shoes I & # 39; d be smoking now," an official replied.
Flair said he provided updates every 15 minutes to passengers, noting that the airline was awaiting word from the maintenance crews.
Flair started as a line & # 39; charter airlines, but began offering scheduled service in 2017, offering over 200 domestic flights per week from June.