Use your credit card to buy a taco, beer or taxi ride in the United States, and it is very likely that the call received a tip screen. A few years ago, that same option came to the airlines, bad for passengers to remember when most of the food and drink there was a b & # 39; nothing.
Frontier Airlines, a pioneer in the department tip your attendant, use share their tips on each flight. From 1 & # 39; in January, however, in 2200 flight attendant & # 39; Frontier m & # 39; still collect their gratuities. Now they are every man and woman for themselves, and perhaps one beneficiary will be the fastest passenger line.
"We appreciate great work out of & # 39; the attendants of our flight and we know that our customers also do, so [the payment tablet] Frontier spokesman Jonathan Freed said Friday. "It is entirely at the discretion of the customer, and many of them do it." In fact, it is also at the discretion of & # 39; the flight attendant: In Frontier, they can choose whether to elicit the tip option.
For decades & # 39; years, the US flight attendants emphasized their role as safety professionals and remind passengers, at any time, they become staff & # 39; emergency if someone becomes ill, fails or flight experiencing a problem. The pushing of the drink trolley was just a side job.
That message got a huge boost to 9-11 and the subsequent reorganization of the US airline industry. As carriers emerged from bankruptcy era and began to increase the salaries of the pilot and flight attendant, are beginning to invest in & # 39 standards, service on board as a way to command higher fares while seeking reduction x & # 39; anywhere else.
The Association of Flight attendants, representing employees of Frontier, objected to the introduction of & # 39; deposit in 2016. shift additional costs to passengers, "the President & # 39; the AFA Sara Nelson wrote Friday through & # 39; email.
The union has been trying to reach a new contract with & # 39; Frontier for two years. F & # 39; in November, the flight attendants voted to authorize a strike, although federal mediators have yet to declare the talks at & # 39; impasse.
"I think it's like f & # 39; restaurant and, frankly, not image must have lines & # 39; air."
Despite the different views on the tips, the attendants of the Border Pressing to keep their own gratuities, to allow for "greater transparency" and overcome past problems with the distribution of the tip, Nelson said.
The payment system based on tablets Frontier allows flight attendants exceed the screen tip when paying customer; the airline said it would not pursue both flight attendants seek advice through the tablet. Frontier refused to issue specificities as advice distribute monthly, although Freed, the speaker line & # 39; airline said that flight attendants were shifted "millions & # 39; dollars" in & # 39; tips over the last three years. (The union has not challenged that assessment.)
Nevertheless, the Frontier based on Denver seems to be in the front. Two other national carriers & # 39; a very low price, Spirit Airlines and Allegiant Travel, not including lifting into systems & # 39; payment of their customers. Allegiant also anti-tipping policy.
"I think it's like f & # 39; restaurant and, frankly, not image must have lines & # 39; air," said Henry Harteveldt, frequent fliers and founder of Research Atmosphere Group, which analyzes the industry & # 39; Travel. He said the new policy can & # 39; cause some flight attendants see their income with their colleagues, and you & # 39; also affects the levels of & # 39; service on the grounds of potential differences between large and other tippers.
"It can & # 39; really complicate culture in Frontier," said Harteveldt.
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See also: Guide to Tipping in the United States: When you end up and how